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Frequently asked questions for Home and Beyond cleaning services

Frequently Asked Questions

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  • What is Home and Beyond?
    Home and Beyond is a specialized cleaning service operating in Christchurch and Wellington, New Zealand. We started in Whangamatā, using eco-friendly products for residential cleaning and have expanded to include exterior, commercial, renovation, and post-construction cleaning services.
  • What areas do you serve?
    We serve the Christchurch and Wellington regions, applying the best practices from our four years of experience in the Coromandel area to meet the needs of our clients in these cities.
  • What is the process for booking a cleaning service?
    You can book a cleaning service by filling out the contact form on our website or by calling our customer service line. We will then arrange a consultation to discuss your specific cleaning needs and schedule a suitable time for the service.
  • What types of cleaning services do you offer?
    We offer a variety of cleaning services, including: Residential Cleaning Commercial Cleaning Post-Construction Cleaning Renovation Cleaning Exterior Cleaning
  • What does post-construction cleaning include?
    Post-construction cleaning typically includes three phases: rough cleaning, final cleaning, and light cleaning. Services cover areas like floors, walls, windows, courtyards, lawns, and other relevant spaces.
  • What specific commercial spaces do you clean?
    We clean various commercial spaces, including offices, schools, bars and restaurants, and carpets in commercial establishments.
  • What residential cleaning services do you provide?
    Our residential cleaning services include regular house cleaning, deep cleaning, carpet cleaning, appliance cleaning, exterior cleaning, window cleaning, and move-in/move-out cleaning. A deep clean involves detailed dusting, deep kitchen cleaning, bathroom scrubbing, furniture cleaning, window cleaning, and intensive floor cleaning.
  • What are your body corporate cleaning services?
    Body corporate cleaning involves maintaining common areas in residential complexes, including building entrances/exits, stairwells, elevators, lobbies, shared amenities, parking areas, fitness facilities, and swimming pool areas.
  • Do you offer construction site office cleaning?
    Yes, we offer comprehensive cleaning solutions for construction site offices, including daily cleaning tasks like surface cleaning, floor cleaning, trash removal, restroom sanitization, kitchen cleaning, and supply restocking.
  • Do you provide services for property managers and real estate agents?
    Yes, we offer thorough move-in/move-out cleans, market-ready deep cleaning, and other comprehensive solutions to enhance property appeal and facilitate smooth transitions for property managers and real estate agents.
  • What does your Airbnb cleaning service include?
    Our Airbnb cleaning service includes tailored cleaning plans, deep cleaning, turnover services, maintenance cleaning, and the use of specialized tools and supplies to ensure your property is guest-ready.
  • Are your Cleaners Police-Checked?
    We hire passionate, reliable, and trustworthy local cleaners. When you book your services, you can expect to be treated with excellence. Rest assured our premium cleaners have gone through strict recruitment processes including supplemental checks like Police clearance, background checks, as well as Work history checks.
  • Is the company fully insured?
    Yes, our company is fully insured. We have comprehensive insurance coverage to protect our clients, employees, and assets in the event of any unforeseen incidents.
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